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Complaints and Feedback

Friends and Family Test

The Friends and Family Test is a national tool to allow patients to give feedback on the care they receive.

Overall, how was your experience of our service?

Suggestions and comments

For comments or suggestions about the practice, phone us on 01347 810332 or write to us at the address on our Contact us page. This is for non-medical comments only — if you have a medical query, phone reception to make an appointment.

Making a complaint

We try to give the best service possible to everyone who visits the practice. If something has gone wrong, we want to resolve it as quickly and amicably as possible. Complaints are handled by our Practice Manager, Alison Featherstone.

To make a complaint, phone us on 01347 810332 or write to us at the address on our Contact us page.

Patient Participation Group

Our Patient Participation Group (PPG) helps keep the surgery in touch with what matters to patients. The group meets roughly every 3 months, and you can choose how involved you want to be.

GP Patient Survey

The GP Patient Survey is an independent, national survey run on behalf of NHS England. In the most recent survey, 93% of our patients who took part rated their overall experience of the surgery as good.